Inspection outcome: Standards met
Last inspection: 07/04/2022
Pharmacy context
This is a new community pharmacy situated in a shopping centre on a new housing estate. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own home. Other services that the pharmacy provides include some private patient group directions (PGDs) and delivering medicines to people's homes. The inspection was undertaken during the Covid‐19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. And the pharmacy generally manages people’s personal information safely. The pharmacy has some procedures to learn from its mistakes. But because it doesn’t always record its mistakes it might miss opportunities to improve its ways of working.
Principle 2. Staff
The pharmacy’s team members adequately manage the workload within the pharmacy. They are suitably trained for the roles they undertake. Team members are supported in their development and can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made some changes to help keep staff and people using the pharmacy safe during the pandemic.
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are adequately managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. It takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy doesn’t make a record of the action it has taken which could make it harder for them to show what action it has taken in response to an alert.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers, safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |