Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
The pharmacy is attached to a busy health centre near to the centre of Gateshead. Tyne and Wear. It dispenses NHS and private prescriptions. The pharmacy offers a prescription collection service from local GP surgeries and delivers medicines to people’s homes. The pharmacy team supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. The pharmacy provides other services including the dispensing of substance misuse prescriptions.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks with the services it provides. It has up to date written procedures for the pharmacy team to follow. It maintains the records it must by law. And it keeps people’s private information secure. The pharmacy team members record errors that happen with dispensing. And they discuss their learning. The team members sometimes don’t record all the detail of why errors happen. So, they may miss out on learning opportunities. They have the training to protect the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacy has enough skilled people in place to provide its services. It provides access to training to support the team keep their skills up-to-date. And the pharmacy team completes regular training. The pharmacy team members can suggest ideas. The team members work well together to support an open and honest working environment.
Principle 3. Premises
The pharmacy is clean, well maintained and secure. It provides people with the facilities to have conversations in private.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy obtains its medicines from reputable sources. It responds appropriately to drug alerts and product recalls. It adequately sources and manages its medicines, so they are safe for people to use. And it generally stores them appropriately. But it doesn’t have up to date records of date checking available. So, it can’t evidence all its medicines are fit for purpose. The pharmacy may not always record advice given to people who take high-risk medicines. So, it may not be able to refer to this information in the future to respond to queries.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |