Inspection outcome: Standards met
Last inspection: 23/11/2022
Pharmacy context
The pharmacy is in in Primrose Hill, near Regents Park in northwest London. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include substance misuse, community pharmacist consultation service (CPCS), new medicines service (NMS), travel clinic medicines and seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. It has adequate standard operating procedures in place to manage risks and make sure its team members work safely. But these are due for review and may not reflect current best practice. The pharmacy team members maintain a dispensing audit trail so they can easily show who completed each step of the process if there is a query. The pharmacy generally keeps the records it needs to by law. Members of the pharmacy team protect people’s private information, and they are appropriately trained in how to safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to deliver services safely and manage their workload. The pharmacy supports them in completing appropriate training and they understand their roles and responsibilities. They are comfortable about providing feedback on how the pharmacy could improve its services.
Principle 3. Premises
The pharmacy is clean, bright, secure and suitable for the provision of healthcare services. The pharmacy prevents people accessing its premises when it is closed so its medicines stock is safe and people's private information is protected.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective. People with different needs can easily access the services it offers. The pharmacy obtains its medicines from reputable suppliers and stores them securely at the right temperature, so they are safe to use. The pharmacy team members identify people using high‐risk medicines and make sure they have the information they need to use their medicines safely. Team members know what to do in response to alerts and product recalls and return any medicines or devices to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |