Primed Pharmacy (1039469)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages the risks associated with its services. And it has documented procedures to help team members provide services effectively. The pharmacy completes suitable audits to help make sure it provides its services safely. Pharmacy team members understand their role in helping to protect vulnerable people. And they suitably protect people’s private information. They make the records they need to by law. And they use information they record when providing services to help them make effective clinical decisions. But they don’t always discuss prescriptions and treatments with prescribers to make sure they are following best practice.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete appropriate training to keep their knowledge up to date. And they effectively discuss and implement changes to improve their services and make the pharmacy safer. Team members feel comfortable raising concerns with the right people if necessary. And they feel well supported by their colleagues and managers.

Principle 3. Premises

The pharmacy is clean and properly maintained. It offers a suitable space for the services provided. And it has a room where people can speak to pharmacy team members privately. Its website is professional and well maintained. And it provides people with clear information about the pharmacy and how to access to its services. 

Principle 4. Services, including medicines management

The pharmacy has suitable safeguards to ensure it delivers its services safely. It makes adequate checks to ensure the medicines it supplies are safe and clinically appropriate for people using these services. And pharmacy team members have easy access to records to help them make effective clinical assessments. They provide most medicines with clear labelling to help make sure people can take their medicines safely. But they do not always put complete directions on the labels to help people understand the correct dose to take. The pharmacy stores and manages its medicines appropriately. And it has robust systems to manage the delivery of medicines requiring cold storage.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.