Pride Pharmacy (1103184)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it acts to improve patient safety. It completes the records that it needs to by law and asks its customers for their views and feedback. Members of the pharmacy team are clear about their roles and responsibilities. The team has written procedures on keeping people’s private information safe. And team members understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Pharmacy team members work well together in a busy environment, and they communicate effectively. They have the right training and qualifications for the jobs they do and the pharmacy encourages them to keep their skills up to date, and supports their development. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance. 

Principle 3. Premises

The pharmacy generally provides a professional environment for people to receive healthcare services. But the limited space in the dispensary impacts on the efficiency of the pharmacy team. And the pharmacy does not have a consultation room so team members cannot easily speak to people in private. 

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are generally well managed and people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.