Prestwich Pharmacy Limited (1091255)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately identifies and manages the risks with its services. It reviews its ways of working and makes changes to improve safety and efficiency. And it assesses the risks of any new services. The pharmacy listens to people’s feedback to improve the services it provides. It uses automation to help reduce the risks of errors. And it has good systems in place should the technology breakdown. This ensures the team can continue to provide a safe and efficient service. The pharmacy team members are good at recording any errors they make when dispensing. And they openly discuss these errors, so they can make appropriate changes to reduce the risk of similar errors in the future. They understand the importance of keeping people’s private information safe. And they know what to do if they have a concern over the welfare of a child or vulnerable adult. The pharmacy mostly keeps the records as it must by law. And it mostly reviews its written procedures as it should.

Principle 2. Staff

The pharmacy has enough suitably qualified and skilled team members to efficiently provide its services. It has good staffing plans to make sure team members know the tasks they are responsible for. And so, they can complete them in a timely manner. The pharmacy supports its team members to improve and complete regular learning. So, they can take on new roles and develop new skills. And so, the pharmacy can introduce new services for people. The pharmacy team members work well together. And they show enthusiasm for their roles and for helping people. They have regular meetings with the opportunity to suggest ideas to improve the way they work. And they feel comfortable to raise any concerns they may have.

Principle 3. Premises

The pharmacy is clean, tidy and secure. And supports a professional environment for people to access health services. It has sound-proof consultation rooms of a good standard. And the team members proactively use these rooms to provide services in private.

Principle 4. Services, including medicines management

The pharmacy provides a wide range of services that people can easily access. It considers the needs of the local community. And it puts the person at the centre of its services. It works closely with the local doctors and other professionals to tailor its service provision. The pharmacy monitors the outcomes its services have on people’s health. And it proactively uses this information to help promote these services more widely. The pharmacy is good at managing its services so the team can deliver them safely and effectively. It uses technology to identify people who could benefit from additional advice. And the pharmacy team provides them wi​th relevant support. The pharmacy sources, stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services provided. It maintains its equipment to make sure it is fit for purpose. And uses it in a way that protects people’s privacy.