Prestonlinks Pharmacy (1042038)

Inspection summary findings

Principle 1. Governance

The pharmacy does not always manage risk to help team members provide safe services. And it does not maintain all the records that are needed by law. The team keep people's private information safe. And they know what to do to help protect the health of vulnerable people. They discuss some mistakes they make when dispensing. But they do not regularly record these mistakes to help with their learning and to help reduce the risk of a similar mistake happening again.

Principle 2. Staff

The pharmacy has sufficient team members with the right qualifications to manage its workload and provide its services. Team members complete appropriate accredited training for their roles. They work well together and communicate effectively. And they are comfortable providing feedback and raising concerns should they need to.

Principle 3. Premises

The pharmacy premises are suitable for the services it provides and are generally appropriately maintained. It has a suitable consultation room for people to have confidential conversations with pharmacy team members. But the team uses this for some storage which makes it more difficult to use.

Principle 4. Services, including medicines management

The pharmacy provides services which are easily accessible for people. It provides information to people when it supplies medicines, to help them take their medicines properly. The pharmacy receives its medicines from reputable sources but does not carry out regular checks to ensure they remain fit for purpose. And medicines are not always stored safely and securely. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.