Prestonlinks Pharmacy (1042038)

Inspection summary findings

Principle 1. Governance

The pharmacy does not have all the written procedures it needs to manage risk and help team members provide services safely. And not all team members know how to record mistakes made during the dispensing process. They do not always review these mistakes to help learn from them. Team members mostly keep the records required by law. They understand how to keep people’s private information secure. And they know how to respond to concerns for the welfare of vulnerable people using the pharmacy’s services. 

Principle 2. Staff

The pharmacy has sufficient qualified team members to manage its workload and provide services safely. Team members work well together and communicate effectively with each other. And they suitably support people with their healthcare needs. They receive some ad hoc training but as the pharmacy doesn’t provide regular structured training, team members may miss opportunities to further develop their knowledge and skills. 

Principle 3. Premises

Overall, the pharmacy premises are small but suitable for the services it provides. And they are secure and clean. It has a suitable soundproofed room where people can receive services and have private conversations with team members. 

Principle 4. Services, including medicines management

The pharmacy receives its medicines from recognised wholesalers, but it does not always store medicines as it should, including some of its higher-risk medicines. And it does not always carry out regular checks to ensure they remain fit for supply. Overall, the pharmacy provides its services safely and effectively. And it makes them accessible to people. Team members provide people with the necessary information to take their medicines safely and effectively. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Team members use the equipment in a way that protects people’s private information.