Inspection outcome: Standards met
Last inspection: 20/04/2022
Pharmacy context
The pharmacy is an independently run internet pharmacy. And it is on the high street in the centre of Whitton. The pharmacy offers a private online prescribing and supply service which it provides through its website https://www.postmymeds.co.uk/. And it delivers medicines to people by post. It has a small, core range of medicines for sale. But customers rarely visit the pharmacy in person. But visitors to the pharmacy were likely to increase as it was planning to introduce an aesthetics service in the forthcoming months. The inspection was conducted during the COVID-19 pandemic after restrictions in England had lifted.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable procedures in place to ensure its services are safe and effective. And it has adequate procedures for identifying and managing the risks associated with them. The pharmacy effectively reviews and monitors the safety and quality of its services. And it keeps all the records it is required to keep. And it has insurance to protect people if things do go wrong. The pharmacy's team members review the dispensing mistakes they make and learn from them to try and stop them happening again. The pharmacy has adequate procedures for people to provide feedback to help improve its services. And it keeps people’s private information safe.
Principle 2. Staff
The pharmacy team manages its workload safely and effectively. And team members support one another. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. They are tidy and organised. And they are sufficiently clean and secure. The layout of the pharmacy’s website ensures that people receive an appropriate consultation before a medicine is prescribed and supplied.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. It gets its medicines and medical devices from appropriate sources. And it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines and devices are safe and fit for purpose. The pharmacy has sufficient procedures and policies to ensure that its prescribing service is safe.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |