Post Box Pharmacy (9011178)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. It keeps people’s private information secure. And it advertises on its website how people can provide feedback and raise concerns. The pharmacist recognises the importance of learning from any errors that happen whilst dispensing. And he takes appropriate steps to prevent errors from happening. He understands his role to help protect the wellbeing of vulnerable people. The pharmacy has a range of up-to date written procedures. But it doesn’t have procedures for all its services. And the pharmacist doesn’t follow all of the procedures. The pharmacist makes records he must by law, but these do not always comply with the necessary requirements.

Principle 2. Staff

The pharmacy has recently opened, and the current staffing levels are appropriate for the workload. The pharmacist has the skills and knowledge to complete all required tasks associated with the pharmacy’s services. And he keeps his knowledge up to date. He has some ideas for contingency plans for if he is unable to work.

Principle 3. Premises

The pharmacy premises are adequate for the services the pharmacy provides. It is secure and sufficiently clean. But the pharmacy’s floor in the dispensing area is cluttered. So, this may increase the risk of a trip or fall.

Principle 4. Services, including medicines management

The pharmacy advertises its services to make them accessible to people. It adequately manages its services. And it has processes in place for most of its services to help deliver them safely. The pharmacy stores and manages its medicines as it should. And it takes appropriate action with medicines that are no longer safe to supply.

Principle 5. Equipment and facilities

The pharmacy has most of the equipment it needs in working order. It makes suitable arrangements when its equipment doesn’t work. So, people continue to receive their medicines when they need them.