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Pharmacy inspections

Inspection reports and learning from inspections

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PillSorted (9011258)

Inspection outcome: Standards met

Last inspection: 09/12/2020

Pharmacy context

The pharmacy is in a business park and has a distance-selling NHS contract. It provides NHS and private prescriptions dispensing, mainly to local residents, although some people are from out of the area. The team also dispenses medicines in multi-compartment compliance packs for some people and supplies over-the-counter (OTC) medicines mostly to its regular prescription customers. The pharmacy was visited during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team work to professional standards and identify and manage risks effectively, including those associated with the COVID-19 pandemic. They are clear about their roles and responsibilities. They record any mistakes they make during the pharmacy’s processes. And they take steps to avoid mistakes being repeated. The pharmacy keeps its records up to date although some required by law are not in an easily accessible format. It manages and protects information well and it tells people how their private information will be used. Its team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training, or are working towards them, to deliver services safely and effectively. And they receive support to keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy premises are clean and provide a safe, secure and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. And it gets its medicines from reputable sources. The systems for monitoring higher-risk medicines on prescription are robust. The pharmacy has some processes in place to monitor its sales of medicines. But because it doesn’t keep records about this, it is harder for the pharmacy to demonstrate how its systems protect the health and wellbeing of people who use the pharmacy.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for its services. It makes sure its equipment is safe to use.  

Pharmacy details

Carthouse 3
Copley Hill Farm Business Park
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards