Inspection outcome: Standards met
Last inspection: 28/09/2021
Pharmacy context
This is an online pharmacy which members of the public could not enter. People would access the pharmacy’s services through their website http://www.pillo.co.uk and their medicines would be delivered to their door. It is situated in an industrial estate near Worsley in Manchester. The pharmacy dispenses NHS prescriptions and some private prescriptions. The pharmacy supplies medicines in multi-compartment compliance aids for some people to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy's services. Members of the team are given training so that they know how to keep private information safe. And they discuss things that go wrong to help avoid making the same mistakes again. But they do not always make records of this so they may miss some opportunities to learn.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete additional training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and steps have been taken to make the premises COVID secure. There is sufficient information on the pharmacy’s website for people to know who is providing the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy's services are accessible remotely. And it manages and provides them safely. It gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. The pharmacy dispenses some medicines in compliance aids to help people take them at the right time. But it does not assess people properly to make sure they will benefit from having the compliance aids. So it may sometimes supply them to people who would be better off having ordinary packs.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
Pharmacy details
Unit 25, Oakhill Trading Estate
Devonshire Road
Worsley
Manchester
M283PT
United Kingdom
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |