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Pharmacy inspections

Inspection reports and learning from inspections

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Pillo (9011300)

Inspection outcome: Standards met

Last inspection: 28/09/2021

Pharmacy context

This is an online pharmacy which members of the public could not enter. People would access the pharmacy’s services through their website and their medicines would be delivered to their door. It is situated in an industrial estate near Worsley in Manchester. The pharmacy dispenses NHS prescriptions and some private prescriptions. The pharmacy supplies medicines in multi-compartment compliance aids for some people to help them take the medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy's services. Members of the team are given training so that they know how to keep private information safe. And they discuss things that go wrong to help avoid making the same mistakes again. But they do not always make records of this so they may miss some opportunities to learn.

Principle 2. Staff

Standards met

There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete additional training to help them keep their knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the services provided and steps have been taken to make the premises COVID secure. There is sufficient information on the pharmacy’s website for people to know who is providing the pharmacy services.

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are accessible remotely. And it manages and provides them safely. It gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. The pharmacy dispenses some medicines in compliance aids to help people take them at the right time. But it does not assess people properly to make sure they will benefit from having the compliance aids. So it may sometimes supply them to people who would be better off having ordinary packs. 

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.

Pharmacy details

Unit 25, Oakhill Trading Estate
Devonshire Road
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards