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Pharmacy inspections

Inspection reports and learning from inspections

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Pill Time Ltd (9010601)

Inspection outcome: Standards met

Last inspection: 06/03/2020

Pharmacy context

This is a pharmacy that offers its services to people only through its website. People cannot visit the pharmacy in person and all medicines are delivered. It is on a trading estate to the north-west of the city of Bristol. The pharmacy delivers medicines throughout the United Kingdom. The pharmacy is busy and it only dispenses NHS prescriptions. Most people who use the pharmacy have several medicines. And, it mainly supplies these in individual pouches to help people to remember when to take them. The pharmacy does not sell any medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has specific written procedures to underpin all its professional services. And, the team members have input into these procedures to make sure that they are appropriate in practice. The pharmacy uses innovative technology which reduces the risk of mistakes. It uses feedback from people to improve its services. The pharmacy is appropriately insured to protect people if things go wrong. It mainly keeps the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And, the team members are trained in all areas of the business. This allows flexibility to accommodate changing workloads. Those team members who are in training are supported with their studies. They are given learning time at work for their courses. The pharmacy proactively encourages a good team spirit. And, the team members are actively encouraged to provide feedback to improve the procedures at the pharmacy.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it provides. All the areas are clean, tidy and organised.

Principle 4. Services, including medicines management

Standards met

The pharmacy only offers services to people through its website. It generally manages its services effectively to make sure that they are delivered safely. The team members make sure that people prescribed high-risk medicines have the information that they need to take their medicines properly.  They contact people or prescribers if they have any queries or concerns.  The pharmacy gets its medicines from appropriate sources. And, it stores and generally disposes of them, safely. The team members make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment, technology and facilities for the services its provides.  The equipment and technology are innovative and reduce the risk of mistakes and hence, increase patient safely. 

Pharmacy details

Unit 9 & 10, St. Andrews Trading Estate
Third Way

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards