Inspection outcome: Standards met
Last inspection: 05/07/2023
Pharmacy context
This is a community pharmacy in the Doncaster suburb of Bentley, around two miles North of the city centre. The pharmacy’s main services include selling over-the-counter medicines and dispensing NHS prescriptions. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with providing its services effectively. It keeps the records it needs to by law in good order. And it protects people’s confidential information appropriately. Pharmacy team members know how to respond to people’s feedback. They regularly share learning following the mistakes they make during the dispensing process. And they act with care when they have concerns about a vulnerable person to help keep them safe from harm.
Principle 2. Staff
The pharmacy has a team of people who work together well to deliver its services. Pharmacy team members engage in learning relevant to their roles. They know how to provide feedback and raise concerns at work. And they contribute to regular conversations and actions designed to support the safe delivery of pharmacy services.
Principle 3. Premises
The pharmacy is adequately maintained, and it is kept secure. It offers an appropriate environment for the services it provides. And its private consultation facilities suitably protect people’s privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people and its team engages well with people to support them in taking their medicines safely. The pharmacy obtains its medicines from reputable sources. It stores them safely and securely and it uses effective processes to ensure they are safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. And its team members use the equipment appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |