Phoenix Pharmacy (1092476)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure its team works safely. Its team members record their mistakes so they can learn from them. And they take some action to help reduce the chance of similar mistakes happening again. But they do not regularly review mistakes for common trends, so they may miss some opportunities to learn and improve. The pharmacy keeps the records it needs to by law. Pharmacy team members know how to keep people’s private information safe. And they recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy generally has enough staff to manage its workload effectively. Most pharmacy team members are appropriately trained for the jobs they do. But some team members are not enrolled on to a suitable training course in a timely manner. This may mean they do not have the correct skills or knowledge for their role. Team members feel comfortable speaking up about any concerns they have.

Principle 3. Premises

The pharmacy has facilities so people who need to have a private conversation can do so, and the premises are maintained to an appropriate level. The premises are generally large enough to support the level of workload that the pharmacy processes. The pharmacy keeps its premises clean, but some areas of the dispensary are cluttered. This means its team members cannot make best use of the available space. 

Principle 4. Services, including medicines management

The pharmacy’s services are easy for people to access. Its working practices are generally safe and effective. But members of the pharmacy team do not always know when some higher-risk prescription medicines are being handed out. So they might not always be able to check that medicines are still suitable, or give people advice about taking them. The pharmacy stores medicines appropriately and carries out some checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy team has the equipment and facilities it needs to provide the services that the pharmacy offers. And it makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.