Inspection outcome: Standards met
Last inspection: 17/09/2019
Pharmacy context
This busy 100-hour community pharmacy is located inside a large health centre. The pharmacy mainly dispenses prescriptions and it supplies some medicines in multi-compartment compliance aid packs to help make sure that people take them at the correct time. The pharmacy sells a limited range of over-the-counter medicines and it provides several other services including Medicines Use Reviews (MURs), emergency hormonal contraception (EHC) and a local minor ailments scheme. It also offers flu vaccinations during the relevant season.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks adequately, and it keeps appropriate records. It asks for feedback and uses this to make service improvements. The pharmacy team members complete training so that they understand how to protect people’s personal information, and they take steps to learn from their mistakes to help prevent them from happening again.
Principle 2. Staff
The pharmacy team members hold the appropriate qualifications for their roles. They get some feedback on their development so that they can make improvements to their practice. But the pharmacy provides limited ongoing training, so they may not always be able to show how they keep their knowledge up to date. The team work together well and they can provide feedback on pharmacy services.
Principle 3. Premises
The pharmacy provides a secure and clean environment for pharmacy services. But the lack of space impacts on general organisation, and some areas are untidy which detracts from the overall professional appearance.
Principle 4. Services, including medicines management
The pharmacy sources and stores medicines appropriately, and it carries out some checks to help make sure that they are fit for supply. Its services are generally accessible and suitably managed. But it could do more to assist people on high-risk medicines and those using compliance aid packs, to make sure they receive all of the information they need to take their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the facilities and equipment it needs to provide its services. The team uses the equipment in a way that protects privacy.
Pharmacy details
Phoenix Health Centre
Parkfield Road
Parkfields
WOLVERHAMPTON
WV46ED
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |