Inspection outcome: Standards met
Last inspection: 02/10/2023
Pharmacy context
This pharmacy is located inside an office building on a science park near to the centre of Birmingham. It is closed to the public and instead it offers NHS dispensing services at a distance. People access the pharmacy’s services through the website https://wearephlo.com/ or via a mobile phone App and they receive their medicines via a home delivery service which operates nationwide.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It keeps people’s personal information safe and team members maintain the records needed by law. The pharmacy has written procedures to make sure the team work safely and effectively. Team members record their mistakes to help them learn and improve. And they understand how to raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members are trained for the jobs they do. The team members work well together in a supportive environment, and they get feedback on their development. They feel comfortable raising concerns and contributing ideas to help improve the pharmacy's services.
Principle 3. Premises
The pharmacy is well maintained and secure, but the lack of space impacts on general organisation and the overall professional appearance. Its website layout is clear and provides useful information about the pharmacy and the services available.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible and well organised. It gets it medicines from licensed wholesalers, and team members carry out checks to help ensure that medicines are stored appropriately and are fit for supply. And the pharmacy seeks regular assurance to make sure the packaging and systems it uses to transport medicines maintain the right temperature during the delivery process.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. And team members use the equipment in a way that protects people’s privacy.
Pharmacy details
Office 002M
1B1C, Holt Court South
Birmingham Science Park Aston, Jennens Road
BIRMINGHAM
B74EJ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |