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Pharmacy inspections

Inspection reports and learning from inspections

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PHL Pharma (9010855)

Inspection outcome: Standards met

Last inspection: 14/06/2019

Pharmacy context

The pharmacy is located on an industrial estate in Plymouth. It is closed to the public. It supplies medicines to the residents of care homes in multi-compartment compliance aids. It also delivers medicines to a small number of people living in their own homes. The pharmacy does not currently offer any other services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages risks appropriately. Team members record their errors and learn from them to stop them happening again. Staff are clear about their roles and responsibilities. They work in a safe and professional way. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance for its services. The pharmacy generally keeps up-to-date records as required by the law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people. ​

Principle 2. Staff

Standards met

The pharmacy has enough staff. Most team members are well trained for their roles. But some do not receive protected time to complete learning. Team members generally feel able to raise concerns and make suggestions for change to improve safety and efficiency.

 

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for the assembly of medicines.

Principle 4. Services, including medicines management

Standards met

The pharmacy supplies medicines safely. The pharmacy obtains its medicines from reputable suppliers. They are stored securely and regularly checked that they are still suitable for supply. The pharmacy generally deals with medicines returned by people. But it does not always remove people’s personal information from the medicines when disposing of them which may lead to breaches of confidentiality.

 

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to a range of equipment and facilities used in the provision of pharmacy services. It keeps these clean and well maintained.

Pharmacy details

Unit B1
Apollo Court
Neptune Park
Plymouth
PL40SJ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards