Inspection outcome: Standards met
Last inspection: 20/04/2022
Pharmacy context
The pharmacy is in a high street setting. Pharmacy team members provide NHS dispensing services, including medicines in multi- compartment compliance packs to some people. They also provide a delivery service and NHS services such as the new medicines service. There is a private doctor's clinic onsite which is registered with the CQC. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team usually work to professional standards and generally identify and manage risks satisfactorily. But there is not much oversight of how they are doing so. The pharmacy mostly keeps its records up to date. Its team members keep people's private information safe. But they don't regularly record mistakes they make during the dispensing process. This could make it more difficult for them to learn from these events and avoid mistakes being repeated.
Principle 2. Staff
The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills to deliver the pharmacy's services safely and effectively. But some have not been training in accordance with GPhC requirements. The pharmacy does not have a structured approach to its team members' on-going training which would help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are clean, and provide an appropriate environment to deliver most of the pharmacy's services. People can have a conversation with a team member in a private area. But the pharmacy uses its consultation rooms for storage and as an office which prevents it using them for consultations.
Principle 4. Services, including medicines management
Overall, the pharmacy generally delivers its services in a safe and effective manner and it gets its medicines from reputable sources. The pharmacy team members try to make sure that people have all the information they need so that they can use their medicines safely although there are times when this does not happen consistently. The way the pharmacy team members hand out some high-risk medicines means that they are not consistently monitored to ensure that all tests have been carried out by the wider medical team.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |