Pharmica (9012030)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks in providing its services appropriately. It has suitable written instructions to help its team members to work safely and effectively. It routinely audits its online services to monitor their safety and quality. Members of the team understand their roles and know what they are responsible for and when they might seek help. People who use the pharmacy can leave feedback to help it do things better. The pharmacy keeps the records it needs to by law to show how it supplies its services and medicines safely. The pharmacy team keep people’s private information safe and they understand their role in protecting vulnerable people.

Principle 2. Staff

The pharmacy’s team members work well together to manage their workload and deliver services safely. They are suitably qualified or in training to have the appropriate skills for their roles. And the pharmacy supports them with ongoing training to keep their knowledge up to date. The pharmacy's team members feel able to provide feedback to improve the pharmacy's services. And they know how to raise a concern if they have one.

Principle 3. Premises

The pharmacy provides a suitable environment to deliver its services from and it is clean, bright and secure. The premises are suitably secure to protect the pharmacy's medicines stock and people’s private information when the business is closed. The website displays all the relevant information to meet GPhC guidance for registered pharmacies providing services at a distance, including on the internet.

Principle 4. Services, including medicines management

The pharmacy and its services are easily accessible to people with a range of needs. Its working practices are generally safe and effective. The pharmacy obtains its medicines from reputable sources and stores them securely at the correct temperature to help make sure they are fit for purpose. The pharmacy team provides people with the information they need to help them use their medicines effectively. The pharmacy team members know what to do when they receive medicine alerts and recalls. And they carry out appropriate checks for affected stock. To make sure people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.