Inspection outcome: Standards met
Last inspection: 08/09/2023
Pharmacy context
This is a distance‐selling pharmacy co‐located with an optician business and on a busy main road. The pharmacy premises are closed to the public, and people access the pharmacy's services through its website, www.accessdoctor.co.uk. The pharmacy dispenses private prescriptions issued by pharmacist prescribers working for the pharmacy for a range of conditions including erectile dysfunction, hair loss and skin conditions. It does not provide NHS services.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of all its services Including its prescribing and dispensing services. It has documented procedures for team members to follow to help make sure people receive medicines suitable for them to take. And it monitors the safety and quality of its prescribing service by carrying out regular reviews. The pharmacy has procedures to learn from its mistakes. It keeps the records it needs to by law, to show that medicines are supplied safely and legally. The pharmacy keeps people’s private information safely and its team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy’s team members manage the workload within the pharmacy, keeping up to date with both dispensing and clinical governance. They can raise concerns if needed. Team members do training relevant to their roles. But the pharmacy does not always register them on accredited courses in a timely way.
Principle 3. Premises
The pharmacy's website provides relevant information to people using its services. The pharmacy keeps its premises safe, secure, and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy has sufficient safeguards to help ensure people receive medicines that are suitable for them to take. And it makes its services accessible to people through its website. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |