Pharmacy context
This is a distance selling pharmacy on an industrial estate in Glasgow. The pharmacy premises are closed to the public, and people access the pharmacy’s services through its website, www.pharmacyonline.co.uk or by telephone. The pharmacy's private online prescribers, who are based in Scotland, prescribe for a range of treatments. These include for weight loss, erectile dysfunction, asthma and migraine. The pharmacy dispenses these private prescriptions, and it sells some over-the-counter medicines. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. And the pharmacy is good at supporting its team members' ongoing learning and development needs. The pharmacy reviews its staffing levels in line with changing workload. And it has reliable plans in place to cover team members' absence. The pharmacy provides team members with the opportunity to provide regular feedback. And they are proactive and suggest improvements to keep pharmacy services safe and effective.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean, hygienic, and secure. The pharmacy's website looks professional and provides ease of access for people to use. It is well-maintained and up to date and suitable for the services it provides.
Principle 4. Services, including medicines management
The pharmacy has adequate safeguards in place to help ensure people receive medicines that are suitable for them to take. And it makes its services accessible to people. The pharmacy orders its medicines from reputable suppliers and stores them properly. Team members carry out checks to make sure medicines are in good condition and suitable to supply. And it has arrangements to identify and remove medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it uses its equipment appropriately to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |