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Pharmacy inspections

Inspection reports and learning from inspections

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Inspection outcome: Standards not all met

Last inspection: 14/12/2020

Improvement action plan


Pharmacy context

The pharmacy is in a business centre in Clydebank. It is a distance selling internet pharmacy. People mainly access its services through its website as the premises are not open to the public. People access treatment from an online prescriber, who is based in Scotland, through the pharmacy's website. The prescribing service offers treatment for a range of conditions, including medicines for the treatment of asthma and for weight loss. The pharmacy sells a range of over-the-counter medicines through its website. It dispenses prescriptions issued by an online prescribing service for patients of Gender GP (‘the online provider’), which is an online clinic that operates outside UK regulation. The online provider issues prescriptions by a doctor who is registered and based in Romania. The online provider offers treatments including medicines for gender dysphoria. ​​This​ was an intelligence-led inspection completed due to information showing the pharmacy had been obtaining unusually large quantities of codeine linctus. The pharmacy was inspected during the COVID-19 pandemic.​​

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy’s governance arrangements and management of risk are inadequate. It does not identify and manage all the risks associated with the services it provides. It does not have sufficient control over the sales of medicines that are liable for misuse. This means people can buy medicines that may cause them harm. The pharmacy’s policies and procedures do not cover all of its services, and it does not embed appropriate safety measures into all its working practices. It does not have suitable safeguarding procedures to help protect children and vulnerable people. The pharmacy makes few records. And it does not meet the requirements for record keeping of private prescriptions. People can provide feedback about the pharmacy’s services and the pharmacy reviews this.  


Principle 2. Staff

Standards not all met

The pharmacy has a small team of pharmacists to provide its services. They have the skills and knowledge to provide most of the pharmacy's services. But they do not adequately review the knowledge they need when introducing new services. And so, people may receive medicines that are not appropriate for them. The pharmacy team manages the workload at present, but it does not have a robust plan for absences.

Principle 3. Premises

Standards not all met

People access the pharmacy's services through its website. When using the online prescribing service, they select a medicine and its quantity before having a treatment consultation with a prescriber. And the website links sales of inappropriate medicine combinations. This means people may receive medicines which are not the most suitable for them. The pharmacy premises is clean, hygienic and properly maintained. It provides a suitable environment for the services it provides. ​

Principle 4. Services, including medicines management

Standards not all met

​The pharmacy cannot show that its services always protect people’s health and wellbeing. It sells medicines that are liable for misuse, including codeine linctus, without robust safeguards in place to prevent people from accessing medicines that may not be suitable for them to take. There is inadequate record-keeping and sharing of information with other healthcare professionals. The pharmacy does not always identify people taking higher‐risk medicines or medicines that require ongoing monitoring. So, people may not receive the appropriate level of care they need. The pharmacy cannot provide assurance it has effective safeguards in place to make sure it supplies medicines from the online provider safely. The pharmacy sources its medicines appropriately but does not always store its medicines as it should.​​

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and the facilities they need for the services they provide. They maintain the equipment so that it is safe to use and use it in a way that protects people's privacy.

Pharmacy details

75 Kilbowie Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.