Pharmacy context
The pharmacy is in a residential area close to Bradford city centre. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. They provide medicines to people in multi‐compartment compliance packs. And they deliver medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t adequately identify and manage all the risks associated with its services. It has written procedures to help pharmacy team members manage these risks. But these are out-of-date and pharmacy team members don’t always follow them. Team members sometimes discuss the errors they make in the dispensing process, but they do not record or fully analyse their mistakes or make changes in response. So, they may miss opportunities to learn and make improvements. The pharmacy keeps the required records. But not all its records are accurately maintained or kept in accordance with the law. Pharmacy team members suitably manage people’s confidentiality.
Principle 2. Staff
Pharmacy team members receive the right training for their roles and the services they provide. They complete some ad hoc ongoing training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues.
Principle 3. Premises
The pharmacy is generally clean and properly maintained. It provides a suitable space for the services provided. And team members adequately use the space to manage people’s privacy.
Principle 4. Services, including medicines management
The pharmacy suitably manages its dispensing services. But it does not always store and manage its medicines appropriately. The pharmacy does not have a robust process for checking the expiry date of medicines. It does not always keep its medicines in the original packs. And it does not effectively monitor medicines stored in the fridge. So, it may not be able to adequately ensure the safety of its medicines. The pharmacy sources its medicines from reputable suppliers. And pharmacy team members adequately provide people with advice and information about taking higher-risk medicines.
Principle 5. Equipment and facilities
The pharmacy generally has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.