Pharmacy@Rsch (1123467)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages its risks adequately. It continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from these and act to avoid problems being repeated. The pharmacy has appropriate insurance to protect people if things do go wrong. It keeps the records it needs to by law. It asks people using its services for their views. And tells them what it will do to try and make things better. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

The pharmacy has enough suitably qualified team members to provide its services safely and effectively. And it encourages them to give feedback. Staff work well together as a team and have a work culture of openness, honesty and learning. The pharmacy provides its team members with the training and support they need. And it actively encourages them to improve their skills. The pharmacy team makes appropriate decisions about what is right for the people it cares for. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

The pharmacy has a room where people can have private conversations with members of the pharmacy team. The pharmacy provides an adequate and clean environment for people to receive healthcare. But its team members don’t always have the workspace they need to work in.

Principle 4. Services, including medicines management

The pharmacy provides services that people can access easily. It’s good at providing its services safely and effectively. And it takes extra care when supplying prescription medicines. The pharmacy gets its medicines from reputable sources and it mostly stores them appropriately. Members of the pharmacy team are helpful. And they make sure people have the information they need to take their medicines safely. They dispose of people’s waste medicines properly. And they generally carry out the checks they need to. So, people get medicines or devices which are safe.

Principle 5. Equipment and facilities

The pharmacy has the equipment and the facilities it needs to provide its services safely. Its team makes sure the equipment it uses is clean.