Pharmacy2U Ltd (9010146)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. It has up-to-date written procedures that the pharmacy teams mostly follow. And it mostly completes the legal records as it should. The pharmacy uses risk assessments, including for the private online doctor prescribing service. And it audits the medicines prescribed. This helps provide assurance that people receive appropriate treatment. Team members have the knowledge to help protect vulnerable people and they suitably protect people’s confidential information. They respond competently when errors occur, and they are good at using information from error trends to prevent future mistakes. The teams adequately respond to people's concerns and they listen to feedback.

Principle 2. Staff

The pharmacy has a large number of team members with a wide range of skills and experience. And they work efficiently in separate, smaller teams supporting each other in their day-to-day work. The pharmacy is good at providing new team members with a structured learning programme. And it consistently offers ongoing training and development opportunities for all team members to progress their knowledge and skills. The pharmacy takes responsibility to regularly engage with team members to identify areas for improvement. And it actively responds to their feedback. But it doesn't always fully engage with the responsible pharmacist to ensure they are fully aware of their responsibilities for all the services the pharmacy provides.

Principle 3. Premises

The pharmacy premises are large and appropriate for the services provided. And the pharmacy is suitably clean, hygienic, and secure. The pharmacy’s website is clearly laid out, professional in appearance which helps ensure people accessing the online prescribing service receive appropriate care. 

Principle 4. Services, including medicines management

The pharmacy provides its services to many people throughout the UK and it generally manages these services well. It uses some automation to support the safe delivery of its dispensing service. It regularly reviews its systems and processes and suitably acts to ensure the delivery of its services remain safe and efficient. The pharmacy gets its medicines from reputable sources and the team members store them properly. They check stock levels and ensure medicines are suitable to supply. However when they identify stock issues, the pharmacy doesn't always adequately inform people of delays to the receipt of their medicines. 

Principle 5. Equipment and facilities

The pharmacy has a range of equipment that is well maintained to help ensure the safe and effective supply of medicines to people. And its systems suitably protect people’s private information.