Pharmacy World (1111247)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. And they have just reviewed procedures to ensure that they are up-to-date and aware of any changes. The team members understand the roles and tasks. And they generally work in a safe way to provide services to people using the pharmacy. The pharmacy keeps the records it needs to by law. It looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes. But they don’t always record all of these and follow the company processes. They have reinstated the process for learning from mistakes. And recording information with enough details. But the reviews are limited so the team does not have all the information to identify patterns and learn from these.

Principle 2. Staff

The pharmacy has enough trained or training team members to safely provide its services. Team members who are training to gain a qualification have access to training material. And given time to do training. This ensures they have the skills and qualifications they need. The pharmacy has some feedback mechanisms in place for its team members. The team members discuss information and undertake some ongoing training.

Principle 3. Premises

The pharmacy is clean and properly maintained. The pharmacy uses a room where people can speak to pharmacy team members privately. And, it has a dedicated area to help protect the privacy of people using different services.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And they deliver medicines to peoples’ homes. The pharmacy generally manages its services well and it has processes to help deliver them safely. It supplies medicines in compliance packs when it will help people to take their medicines appropriately. And it makes sure people receive their packs when they need them. The pharmacy obtains its medicines from reputable suppliers. It generally manages its medicines well. But medicines are not always date checked on a regular basis. This could increase the chance that people are supplied medicines which are past their ‘use-by’ date. It has the equipment to dispose of medicines as required. The pharmacy has some information for people on healthcare topics. But this is not prominently displayed. And the hours of opening displayed have not been updated, so people may not be aware of the changes.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.