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Pharmacy inspections

Inspection reports and learning from inspections

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Pharmacy Services (1036640)

Inspection outcome: Standards met

Last inspection: 30/03/2023

Pharmacy context

This is an inpatient pharmacy at Kingston Hospital in Kingston-Upon-Thames. Its main activity is to supply pharmacy services to the hospital and its patients. But it is registered with the General Pharmaceutical Council (GPhC) for the small number of prescriptions it dispenses for people on two of the hospital’s private wards. And for people at Teddington hospital. The hospital has another, outpatient pharmacy, run by a third party provider, which dispenses outpatient prescriptions and sells a limited range of over‐the‐counter medicines and other personal care products.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has suitable written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy is good at identifying and managing the risks associated with its services. Team members respond effectively when mistakes happen. And they take suitable action to prevent mistakes in the future.

Principle 2. Staff

Standards met

The pharmacy team has an appropriate range of skills and experience to support its services. And it manages its workload safely and effectively. Its team members support one another well. And they keep their knowledge up to date. Team members receive sufficient feedback to help them carry out their tasks satisfactorily. And they are listened to when they raise concerns.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a suitable environment for people to receive its services. The pharmacy is sufficiently clean and secure. The pharmacy is tidy and organised.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and makes them accessible to the people who use them. It supports the team's fellow healthcare professionals with suitable advice and healthcare information. And it ensures that it supplies its medicines with the information that people need to take their medicines properly. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing.

Principle 5. Equipment and facilities

Standards met

The pharmacy has suitable facilities for the services it provides, and it makes sure that they are correctly used and maintained. It also ensures that people’s private information is kept safe and secure.

Pharmacy details

Kingston Hospital
Galsworthy Road
KINGSTON UPON THAMES
KT27QB
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards