Inspection outcome: Standards met
Last inspection: 28/06/2022
Pharmacy context
This is a community pharmacy in a seaside town. Its main business is dispensing NHS prescriptions. It provides most of its services at a distance, although people can visit the pharmacy to have their prescriptions dispensed or purchase over-the-counter medicines. The pharmacy supplies medication in multi-compartment compliance packs to some people who need help remembering to take their medicines. It has a website but is not currently using it to sell medicines online.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services. The pharmacy generally keeps the records it needs to, to show that its medicines are supplied safely. People can provide feedback or raise a concern about the pharmacy’s services. Team members protect people’s personal information properly. And they know how to help protect the welfare of vulnerable people. The pharmacy records any dispensing mistakes, but it does not review the records for patterns or trends. And this could mean that team members are missing out on opportunities to make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough team members for its services, and they do the right training for their roles. They get some ongoing training, and they feel comfortable about raising any concerns.
Principle 3. Premises
The pharmacy’s premises are kept clean, safe, and secure. People can have a conversation with a team member in a private area. The pharmacy could do more to ensure that its website is kept up to date and accurate.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services in a safe and efficient way. It obtains its medicines from reputable suppliers and generally stores them properly. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |