Inspection outcome: Standards met
Last inspection: 13/10/2021
Pharmacy context
This is a community pharmacy situated in a residential area of Nuneaton, Warwickshire. The pharmacy is open extended hours over seven days. It dispenses NHS prescriptions, provides a substance misuse service, and dispenses medication in multi-compartment compliance packs to some people who need assistance in managing their medicines at home. And it provides other NHS funded services such as seasonal flu vaccinations and treatment for urinary tract infections under the patient group direction. The pharmacy had been providing a private testosterone replacement therapy (TRT) service. However, following the inspection, the superintendent pharmacist (SI) informed the inspector that he had since stopped providing the TRT service from the pharmacy. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help make sure its services are delivered safely and effectively. Members of the pharmacy team generally keep the records in line with requirements to ensure medicines are supplied safely and legally. The pharmacy keeps people’s private information securely. Members of the pharmacy team consider some risks posed by the Covid-19 pandemic and they implement measures to help keep members of the public safe. Staff largely understand how they can help protect vulnerable people. They record some mistakes during the dispensing process. But the lack of detail and consistency in recording may limit their ability to review some of these incidents fully. And may mean they miss opportunities to learn and improve their processes.
Principle 2. Staff
The pharmacy has just about enough staff members to manage its current workload adequately. Members of the pharmacy team work well together and they understand their roles and responsibilities.
Principle 3. Premises
The pharmacy is clean, presents a professional image, it is adequately maintained and it is suitable for the services provided.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people over extended hours and they are generally delivered safely and effectively. Stock medicines are obtained from reputable sources and members of the pharmacy team take the right action in response to safety alerts, so that people get medicines that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its equipment appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |