Inspection outcome: Standards met
Last inspection: 14/08/2019
Pharmacy context
The pharmacy is in Acomb, an area on the outskirts of York. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides a substance misuse service and needle exchange.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team follows. And they generally work in a safe way to provide services to people using the pharmacy. The pharmacy keeps the records it needs to by law. It looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes. But the reviews are limited so the team does not have all the information to identify patterns and learn from these.
Principle 2. Staff
Team members who are training to gain a qualification have access to training material. And they are given time to do training. This ensures they have the skills and qualifications they need. The pharmacy has some feedback mechanisms in place for its team members. The team members discuss information and undertake some ongoing training. The pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. Pharmacy team members feel able to raise concerns and use their professional judgement.
Principle 3. Premises
The pharmacy is adequately clean and properly maintained. The pharmacy uses a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And they deliver medicines to peoples’ homes. The pharmacy generally manages its services well and it has processes to help deliver them safely. It supplies medicines in compliance packs when it will help people to take their medicines appropriately. And it makes sure people receive their packs when they need them. The pharmacy obtains its medicines from reputable suppliers. It generally manages its medicines well.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |