Pharmacy First (1107410)

Inspection summary findings

Principle 1. Governance

Principle 2. Staff

The pharmacy has enough staff to manage its workload. The team members work well together in a busy environment, and they are comfortable providing feedback to their manager. Team members have access to appropriate training courses. But the pharmacy sometimes delays providing formal training, which means team members may not have the right skills and knowledge for some the tasks they complete. 

Principle 3. Premises

The premises generally provide a professional environment for the provision of healthcare services. The pharmacy’s website has some useful information about the pharmacy and its prescribing service. But the design and content of the website could be improved to promote a more professional image and discourage inappropriate purchasing or use of medicines. 

Principle 4. Services, including medicines management

In general, the pharmacy’s dispensing and retail operation is well managed, and its services are easy for people to access. It gets its medicines from licensed suppliers and the team carries out checks to ensure medicines are in suitable condition to supply.  The pharmacy has some checks and controls in place to prevent over ordering of medicines. But it supplies large amounts of over-the-counter medicines, including some high-risk items. And it could sometimes do more to check that medicines are being used correctly and make sure that they are appropriate for the people they supply. 

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide.