Inspection outcome: Standards met
Last inspection: 07/03/2023
Pharmacy context
This is a pharmacy which offers its services to people through its website www.pharmacyfirst.co.uk. People do not visit the pharmacy in person. It mainly sells toiletries and over-the-counter (OTC) medicines, but it also has a prescribing service provided by a doctor based in the Czech Republic. The prescribing service is not registered or inspected by a UK based healthcare regulator. A wide range of prescription and OTC medicines are available via the website. The pharmacy dispenses a very small number of NHS prescriptions and some private veterinary prescriptions.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy has enough staff to manage its workload. The team members work well together in a busy environment, and they are comfortable providing feedback to their manager. Team members have access to appropriate training courses. But the pharmacy sometimes delays providing formal training, which means team members may not have the right skills and knowledge for some the tasks they complete.
Principle 3. Premises
The premises generally provide a professional environment for the provision of healthcare services. The pharmacy’s website has some useful information about the pharmacy and its prescribing service. But the design and content of the website could be improved to promote a more professional image and discourage inappropriate purchasing or use of medicines.
Principle 4. Services, including medicines management
In general, the pharmacy’s
dispensing and retail operation is well managed, and its services
are easy for people to access. It gets its medicines from licensed
suppliers and the team carries out checks to ensure medicines are in suitable
condition to supply. The pharmacy has some checks and controls in place
to prevent over ordering of medicines. But it supplies large amounts of over-the-counter
medicines, including some high-risk items. And it could sometimes do more to check
that medicines are being used correctly and make sure that they are appropriate
for the people they supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide.
Pharmacy details
Unit 5
Crown Point South Industrial Park
King Street Denton
MANCHESTER
M346PF
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |