Pharmacy Express (9011355)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and identify and manage risks effectively. They record or discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated, using reflective statements. The pharmacy generally keeps its records up to date and these show that it is providing safe services. Its team members understand how they can help to protect the welfare of vulnerable people. And the pharmacy's team members keep people's private information safe.

Principle 2. Staff

The pharmacy has just about enough team members to provide its services. Staff regularly work extra hours to cope with the workload. But they work effectively together and are supportive of one another.​ The team have the appropriate skills, qualifications and training to deliver services safely and effectively.

Principle 3. Premises

The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Overall, the pharmacy delivers its services in a safe and effective way and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. They try to make sure that people have all the information they need so that they can use their medicines safely although there are times when this does not happen consistently. And it must make sure that it always gives people the necessary information about pregnancy prevention when it supplies valproate. 

Principle 5. Equipment and facilities

The pharmacy has the right equipment for its services. It makes sure its equipment is safe to use.