Inspection outcome: Standards met
Last inspection: 07/05/2019
Pharmacy context
The is a community pharmacy in a village store which has a Post Office. It is opens until 4.30pm Monday to Friday, with the general store remaining open longer. There is a surgery in the village which is open in the morning. Most of the people who use the pharmacy are elderly. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also supplies medicines in multi-compartmental compliance packs to people to help them take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has systems in place to support and manage the risks when delivering its services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. It asks people for their views and deals with complaints. And uses feedback to improve the services. The pharmacy team members record and discuss mistakes and dispensing errors. They use this information to learn and make changes to their practice to improve the safety and quality of the services. They look after people’s private information and they explain how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff in place to safely and effectively manage its workload. And the skill mix of the pharmacy team is suitable for the services it provides. It has some systems in place to support its team with continual learning associated with their roles. Pharmacy team members take part in team discussions. This helps them to reflect on their performance and supports an open and honest working environment. They know how to raise concerns. And the pharmacy supports them in their roles.
Principle 3. Premises
The pharmacy is secure and well maintained. It provides a suitable image for delivering its services. The pharmacy has private consultation facilities in place which help protect the confidentiality of people accessing its services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively and makes them available to everyone. It provides its services using a range of safe working practices, including the use of baskets to keep items together. And it uses robust processes, including audit trails to help deliver services safely. The pharmacy team members supply medicines in multi-compartmental compliance packs to help people to take their medicines at the right time. And they supply Patient Information leaflets (PILs) with these medicines to ensure people have all the required information. The pharmacy sources, stores and manages medicines appropriately. It responds well to safety alerts. So, it stops the supply of medicines, to people, which are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the its services. And it manages and uses these to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |