Pharmacy Express (1029999)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The team members responsibly discuss mistakes they make during dispensing. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. The pharmacy generally keeps all the records as required, by law in compliance with standards and procedures. But some minor gaps in these records occasionally result in incomplete audit trails.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. It encourages learning and provides training to team members tailored to the services they provide. And it offers all team members opportunities to complete more training. The pharmacy provides feedback to team members on their performance. So, they can identify opportunities to develop their career. The pharmacy team members share information and learning so, they can improve their performance and skills. They support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has suitable arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. And it delivers medicines to peoples’ homes with an effective process in place. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It takes the right action if it receives any alerts that a medicine is no longer safe to use. It generally stores and manages its medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.