Pharmacy Department (1033067)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks, and it takes steps to improve patient safety. Members of the pharmacy team work to professional standards. The team follows written procedures on keeping people’s private information safe. And team members understand how they can help to protect the welfare of vulnerable people. Record keeping is generally in order, although some details relating to the responsible pharmacist (RP) are missing.  And the pharmacy’s procedures don’t sufficiently cover the RP regulations. This means team members may not always fully understand their responsibilities.  

Principle 2. Staff

Pharmacy team members are well trained. They work well together and communicate effectively. The pharmacy encourages team members to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and they receive feedback about their own performance. The pharmacy enables the team members to act on their own initiative and use their professional judgement to the benefit of people who use the pharmacy’s services.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room so people can receive services in private and have confidential conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy provides healthcare services which are well managed, and people receive appropriate care. It sources, stores, and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.