Inspection outcome: Standards met
Last inspection: 07/06/2019
Pharmacy context
The pharmacy provides dispensing services at a distance which means people cannot access the pharmacy premises. People can access the pharmacy website and contact the pharmacy by telephone. It dispenses NHS prescriptions. And it requests prescriptions on behalf of people and delivers people’s medicines to their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has appropriate arrangements to protect people’s private information. The pharmacy team members respond well when errors happen and act to prevent future mistakes. People using the pharmacy can raise concerns and provide feedback. The pharmacy team acts in response to feedback to improve the delivery of pharmacy services. The team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy has written procedures that the team follows. But not all the team members have signed to say they have read the procedures. This means there is a risk they may not understand or follow correct procedures.
Principle 2. Staff
The pharmacy team members have the qualifications and skills to support the pharmacy’s services. And they share information and learning particularly from errors when dispensing. The pharmacy team members do not have opportunities to complete more training. And they receive little feedback on their performance. So, they may miss the opportunity to reflect and identify training needs. And progress in their role or take on a new role to help the safe and effective delivery of services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |