Inspection outcome: Standards met
Last inspection: 24/09/2021
This is a distance‐selling pharmacy that first started operating in June 2020. It has a website, www.pharmacy-24.co.uk. It is situated in a residential area mainly serving the local population. The pharmacy provides an NHS prescription dispensing service. It prepares NHS prescription medicines, and it manages some people's repeat prescriptions. Some people receive their medicines in multi‐compartment weekly compliance packs to help make sure they take them safely. This inspection was completed during the COVID‐19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy suitably manages its risks. It has written instructions to help make sure it provides safe services. But some team members have not confirmed their understanding of all these procedures, so they might not always work effectively or fully understand their roles and responsibilities. The team reviews its mistakes which helps it to learn from them. It keeps the records required by law, but details are sometimes incomplete which could make it harder to explain what has happened in the event of a query. Team members know how to keep people's private information safe, and they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained staff to provide safe and effective services. Team members understand their role and they work well both independently and collectively.
Principle 3. Premises
The pharmacy is generally clean and tidy, and it provides a professional environment for the services it offers. It has suitable facilities to help protect people's privacy.
Principle 4. Services, including medicines management
The pharmacy's working practices are suitably effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and it manages them to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities that it needs for the services provided. The equipment is appropriately maintained, and the layout and design protects people's privacy.
118 Devonshire Street
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|