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Pharmacy inspections

Inspection reports and learning from inspections

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Pharmacy 24 (9011396)

Inspection outcome: Standards met

Last inspection: 24/09/2021

Pharmacy context

This is a distance‐selling pharmacy that first started operating in June 2020. It has a website, It is situated in a residential area mainly serving the local population. The pharmacy provides an NHS prescription dispensing service. It prepares NHS prescription medicines, and it manages some people's repeat prescriptions. Some people receive their medicines in multi‐compartment we​ekly compliance packs to help make sure they take them safely. This inspection was completed during the COVID‐19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy suitably manages its risks. It has written instructions to help make sure it provides safe services. But some team members have not confirmed their understanding of all these procedures, so they might not always work effectively or fully understand their roles and responsibilities. The team reviews its mistakes which helps it to learn from them. It keeps the records required by law, but details are sometimes incomplete which could make it harder to explain what has happened in the event of a query. Team members know how to keep people's private information safe, and they understand their role in protecting and supporting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough trained staff to provide safe and effective services. Team members understand their role and they work well both independently and collectively.

Principle 3. Premises

Standards met

The pharmacy is generally clean and tidy, and it provides a professional environment for the services it offers. It has suitable facilities to help protect people's privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy's working practices are suitably effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and it manages them to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy team has the equipment and facilities that it needs for the services provided. The equipment is appropriately maintained, and the layout and design protects people's privacy.

Pharmacy details

118 Devonshire Street
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards