Pharmacy 24 (9011396)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy suitably manages its risks. It has written instructions to help make sure it provides safe services. But some team members have not confirmed their understanding of all these procedures, so they might not always work effectively or fully understand their roles and responsibilities. The team reviews its mistakes which helps it to learn from them. It keeps the records required by law, but details are sometimes incomplete which could make it harder to explain what has happened in the event of a query. Team members know how to keep people's private information safe, and they understand their role in protecting and supporting vulnerable people.

Principle 2. Staff

The pharmacy has enough trained staff to provide safe and effective services. Team members understand their role and they work well both independently and collectively.

Principle 3. Premises

The pharmacy is generally clean and tidy, and it provides a professional environment for the services it offers. It has suitable facilities to help protect people's privacy.

Principle 4. Services, including medicines management

The pharmacy's working practices are suitably effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and it manages them to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy team has the equipment and facilities that it needs for the services provided. The equipment is appropriately maintained, and the layout and design protects people's privacy.