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Pharmacy inspections

Inspection reports and learning from inspections

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Pharmacierge Pharmacy (9012332)

Inspection outcome: Standards met

Last inspection: 07/08/2024

Pharmacy context

This community pharmacy is located near Harley Street in London. It provides most of its services at a distance, but people can also collect their medicines from the pharmacy. Its main activity is the supply of medicines against electronic private prescriptions which are received via its bespoke prescribing platform. Medicines are delivered to people with the use of couriers. The pharmacy does not provide any other services. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure team members provide its services safely and effectively. It completes risk assessments and takes actions to help mitigate the risks associated with its bespoke private prescription prescribing platform. And it keeps the records it needs to by law so it can show supplies are made safely and legally. It makes records of mistakes that happen during the dispensing process, and it regularly reviews these so that its team members can learn from them. Members of the pharmacy team effectively keep people’s private information safe, and they know how to safeguard people that may be vulnerable.

Principle 2. Staff

Standards met

The pharmacy has enough trained team members to safely manage the workload. And it provides team members with a good level of support to complete any new and ongoing training. The pharmacy’s management team proactively review staffing levels and recruit based on predicted future workload which helps to make sure there are enough team members available. Team members meet regularly to discuss any concerns and provide feedback which helps to improve the service they offer for people. 

Principle 3. Premises

Standards met

The environment is suitable for the provision of pharmacy services. The pharmacy premises are bright, clean and tidy. It is well organised to help provide services in a safe manner. And the pharmacy is kept secure from unauthorised access.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and manages them well. It carries out multiple checks to help make sure supplies of medicines are safe and legal. It has processes to make sure the team provides people receiving higher-risk medicines with the correct advice. And it stores and manages its medicines in a way to help make sure they are safe to supply to people. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. And its facilities help to provide services in a safe and effective manner.

Pharmacy details

43A Wimpole Street
London
W1G8AQ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards