Inspection outcome: Standards met
Last inspection: 28/04/2021
Pharmacy context
This pharmacy is situated in Westminster close to Harley Street. Its main activity is dispensing prescriptions for private GPs and Consultants working in the London area and throughout the UK. The pharmacy promotes its services via its website www.pharmacierge.com. The pharmacy does not dispense any NHS prescriptions and it rarely sell over the counter medicines. People do not usually visit the pharmacy in person and most prescription medicines are delivered by courier. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. The pharmacy team keeps the records it needs to by law and it protects people’s personal information. The team members work to professional standards. Lines of accountability and the pharmacy's working procedures are clear. And team members understand their role in safeguarding vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage the workload. The pharmacy team members have the right qualifications for their roles and they are able to develop their skills by completing additional training. The team members work well together in a supportive environment.
Principle 3. Premises
The pharmacy provides a suitable environment for the services it provides. It is clean, secure and well maintained.
Principle 4. Services, including medicines management
The pharmacy generally operates a safe and efficient service,
so people usually receive their medicines on time. The pharmacy sources and stores
its medicines appropriately. And the team carries out checks to help make sure
medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |