Inspection outcome: Standards met
Last inspection: 03/06/2021
Pharmacy context
This community pharmacy is located in a residential area of Walsall. There are numerous other retail units and a GP surgery nearby. The pharmacy dispenses prescriptions and sells a range of over-the-counter medicines. Its main business is the supply of medicines to a large number of care homes in the local area. It also offers other NHS services including the New Medicine Service (NMS) and has recently registered to begin providing a local minor ailments scheme. It also participates in a local palliative care rota.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It maintains the records it needs to by law and keeps people’s private information safe. Pharmacy team members are clear about their roles. They record their mistakes to help prevent the same mistakes from happening again and they take suitable action to help protect the wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage the workload. And they are suitably trained for the work that they do. The pharmacy team members receive ongoing training and get feedback on their development to help them learn and improve. They work closely together and are comfortable to raise concerns and provide feedback.
Principle 3. Premises
The pharmacy is secure, clean and tidy. It provides a suitable environment for the delivery of healthcare services. And it has a consultation room which team members use to speak to people in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible and well managed, so that people receive their medicines safely. It maintains good audit trails and works closely with its care homes to help ensure their medicines are properly managed appropriately and people take them safely. The pharmacy sources and stores its medicines appropriately and team members complete regular checks to make sure medicines are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Team members use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |