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Pharmacy inspections

Inspection reports and learning from inspections

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Personal Homecare Pharmacy Ltd (9010129)

Inspection outcome: Standards met

Last inspection: 01/12/2021

Pharmacy context

This is a private homecare pharmacy. It has contracts with a number of fertility clinics (both NHS and private) and outside of these contracts it also dispenses a small number of prescriptions for a small number of individual people. It currently only provides a service to Great Britain and Northern Ireland. It has provided a service to Europe and may resume this service. This inspection took place during the  Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy suitably identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. And the pharmacy manages people’s personal information safely. The pharmacy has some good procedures to learn from its mistakes. But because it is not currently using its procedures effectively it could be missing opportunities to learn from these events

Principle 2. Staff

Standards met

The pharmacy’s team members work well together and manage the workload within the pharmacy effectively. The pharmacy reviews the number of people and skills it needs as its workload and services change. Its team members are suitably trained for the roles they undertake. They can raise concerns if needed.

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe, secure, and appropriately maintained. The pharmacy makes changes to help keep its staff and people using the pharmacy safe during the pandemic

Principle 4. Services, including medicines management

Standards met

The pharmacy offers healthcare services which are mainly adequately managed and are accessible to people. The pharmacy provides links to electronic advice and information provide by drug companies for medicines that it supplied to the people using its service. The pharmacy has changed the way it provides services during the Covid‐19 pandemic to keep its staff and the people who use its services safe. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities to provide the services it offers safely.

Pharmacy details

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards