Inspection outcome: Standards met
Last inspection: 10/05/2023
Pharmacy context
This community pharmacy is under new ownership since its last inspection. It is located on a busy road in Birmingham, West Midlands. Its main activity is dispensing NHS prescriptions to community patients living in the local area. And it supplies medicines in multi-compartment compliance packs to quite a few people who need assistance in managing their medication at home. The pharmacy also sells a small range of over-the-counter medicines, provides a substance misuse service to a couple of people, and it has recently begun administering an NHS coronavirus (Covid-19) booster service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. And it has written procedures to help deliver services safely and effectively. Members of the pharmacy team understand their roles and responsibilities. But they do not always review their dispensing mistakes, so they could be missing opportunities to learn from these events. The pharmacy keeps people’s private information securely. And it has procedures to safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to deliver its current workload adequately. Members of the pharmacy team are supportive of each other, and they can raise concerns with their senior management where appropriate.
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides. But the pharmacy could do more to improve the dispensary’s overall organisation and tidiness.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its services adequately. It obtains its medicines from reputable sources. And it manages concerns about medicine recalls and safety alerts appropriately so that people get medicines and medical devices that are fit for purpose. Members of the pharmacy could do more to ensure people supplied with higher-risk medicines receive appropriate advice and care to help them take their medication safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely. And it maintains its facilities and equipment adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |