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Pharmacy inspections

Inspection reports and learning from inspections

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Penenden Heath Pharmacy (1118607)

Inspection outcome: Standards met

Last inspection: 31/08/2022

Pharmacy context

The pharmacy is in a post office on a parade of shops in a largely residential area. It provides a range of services, including the New Medicine Service and flu vaccinations (seasonal). And it also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it receives most of its prescriptions electronically.

Inspection summary findings

Principle 1. Governance

Standards met

Team members understand their role in protecting vulnerable people. And overall, the pharmacy adequately identifies and manages the risks associated with its services. The pharmacy mostly keeps the records it needs to keep by law. And it largely protects people’s personal information.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. They are provided with training for their roles. And they are able to discuss any issues openly.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. Overall, the pharmacy provides its services safely and manages them well. ​But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

321 Boxley Road
Penenden Heath

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards