Inspection outcome: Standards met
Last inspection: 31/08/2022
Pharmacy context
The pharmacy is in a post office on a parade of shops in a largely residential area. It provides a range of services, including the New Medicine Service and flu vaccinations (seasonal). And it also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
Team members understand their role in protecting vulnerable people. And overall, the pharmacy adequately identifies and manages the risks associated with its services. The pharmacy mostly keeps the records it needs to keep by law. And it largely protects people’s personal information.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They are provided with training for their roles. And they are able to discuss any issues openly.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. Overall, the pharmacy provides its services safely and manages them well. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |