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Pharmacy inspections

Inspection reports and learning from inspections

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Inspection outcome: Standards met

Last inspection: 09/10/2019

Pharmacy context

An independent pharmacy located in a suburban area of Surbiton, Surrey. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), a New Medicine Service (NMS), multicompartment compliance aids for patients in their own homes, flu vaccinations, supervised consumption and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy’s working practices are effective. It protects people’s private information and the team members understand how to safeguard and support vulnerable people. The pharmacy keeps most of the records it needs to by law and team members follow written instructions. The pharmacy also has adequate insurance in place which covers its activities. But it hasn’t updated those written instructions for a few years meaning the team could be following out-dated procedures. Also, the pharmacy does not record all its near misses or errors, so it may be missing opportunities to prevent similar mistakes happening in the future.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload . Team members are trained for the jobs they do, and they complete some additional training to help them keep their knowledge up to date. They can use their professional judgement to decide whether it is safe to supply medicines.

Principle 3. Premises

Standards met

The pharmacy's premises are generally suitable for the provision of its services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy ensures that its services are accessible to people with different needs. Generally, the pharmacy team provides safe services and provides people with information to help them use their medicines safely and effectively. The pharmacy gets its medicines from reputable sources. However, team members do not monitor the temperatures of one of their fridges, so they cannot be certain that the temperature-sensitive medicines stored in there are safe for people to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.

Pharmacy details

86 Alexandra Drive
SURBITON
KT59AG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards