Peak Plus Pharmacy (1033301)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable processes and written procedures to protect the safety and wellbeing of people who access its services. It mostly keeps the records it must have by law and keeps people’s private information safe. It is well equipped to protect the welfare of vulnerable adults and children. The pharmacy team members try to learn from any errors they make while dispensing. And they take steps to make sure the errors are not repeated.

Principle 2. Staff

The pharmacy has enough team members to manage the services it provides. The team members complete training when they can, to ensure their knowledge and skills are refreshed and up to date. They can tailor their training to help them achieve personal goals. And they feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is secure and suitably​ maintained. It has a sound-proof room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

The pharmacy provides an appropriate range of services to help people meet their health needs. It generally stores, sources and manages its medicines safely. But the team members don't always act promptly when they discover the fridge temperature is outside the correct range. The team members help people to safely take their high-risk medicines. And they generally manage the risks associated with dispensing medicines in multi-compartmental compliance packs.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.