Pharmacy context
This is a pharmacy which offers its services to people through its websites www.peakpharmacy.co.uk, www.travelpharm.com and www.peakpharmacyonline.co.uk. People do not visit the pharmacy in person. It has a pharmacist-led prescribing service and a wide range of prescription and over the counter (OTC) medicines are available via the websites. The pharmacy also dispenses some NHS prescriptions.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its NHS services and the online prescribing service reasonably safely. But the pharmacy does not identify and manage all of the risks associated with its online sales of pharmacy (P) medicines to make sure sales are appropriate. And the pharmacy could do more to complete audits and reviews, to demonstrate and make sure the online service systems and processes are safe and effective. The pharmacy team members keep people's private information safe and they generally complete the records that they need to by law. But some of the records are incomplete or inaccurate, which could cause confusion and makes audit more difficult.
Principle 2. Staff
The pharmacy has a small team, and the workload is manageable. Pharmacy team members get ongoing training to help them keep up to date and they have opportunities to discuss issues informally as a team. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance.
Principle 3. Premises
The pharmacy premises provide a professional environment for the provision of healthcare services. Its websites contain useful information about the pharmacy's services. But one of the pharmacy’s websites allows people to select the prescription only medicines and its quantity before having a consultation with the prescriber. This increases the likelihood that people may sometimes receive medicines which are not necessarily suitable for them.
Principle 4. Services, including medicines management
Overall, the pharmacy’s dispensing operation is well managed. It gets its medicines from licensed suppliers and the team carries out checks to ensure medicines are in suitable condition to supply. The pharmacy has some controls in place to prevent over ordering of medicines. But it could do more checks when supplying some higher risk medicines to make sure that they are appropriate for the people they supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.