Inspection outcome: Standards met
Last inspection: 24/07/2023
Pharmacy context
This busy community pharmacy is located in a small retail area on the edge of the town centre. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. A large proportion of the prescriptions are sent to the company’s hub to be dispensed and most prescriptions are delivered to people’s homes. The pharmacy has an express collection machine so people can collect their medicine at any time of the day and when the pharmacy is closed. The pharmacy first opened in November 2022.
Inspection summary findings
Principle 1. Governance
The pharmacy manages risks to make sure its services are safe, and it acts to improve patient safety. Members of the pharmacy team work to professional standards and they complete all the records that they need to by law. They record their mistakes so that they can learn from them, and they act to help stop the same sort of mistakes from happening again. The team members keep people's private information safe and understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members are well trained, and they work well together in a busy environment. They are enthusiastic and knowledgeable. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
The pharmacy provides a professional environment for people to receive healthcare services. It has private consultation rooms so that that people can receive services in private and have confidential conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are well managed and easy for people to access. The pharmacy sources, stores and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |