Peak Pharmacy (1091330)

Inspection summary findings

Principle 1. Governance

The pharmacy has some processes to identify and manage the risks associated with its services. Team members understand how to protect the welfare of vulnerable people. The pharmacy protects people’s confidential information well. And members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. And they could do more to ensure all the pharmacy’s records are fully compliant with relevant requirements.

Principle 2. Staff

The pharmacy's team members have the appropriate skills, qualifications, and training to deliver the pharmacy’s services. And the company provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

Principle 3. Premises

The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, and professionally presented. And it has separate areas where confidential conversations or services can take place.

Principle 4. Services, including medicines management

People can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources and overall, manages its medicines appropriately. The pharmacy also supplies medicines inside multi-compartment compliance packs in a safe and effective way. But its team members do not always make relevant checks for people who receive higher-risk medicines. This limits the pharmacy’s ability to show that people are provided with appropriate advice when supplying these medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment ensures people’s private information is secure.