Peak Pharmacy (1085170)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy acts effectively to identify and manage risks associated with providing its services. It mostly keeps the records it needs to by law. And it responds well to the feedback it receives from people using its services. Pharmacy team members act openly and honestly by recording and discussing their mistakes. They understand how to recognise, and report concerns to help keep vulnerable people safe. And they keep people’s confidential information secure.

Principle 2. Staff

The pharmacy has a team of people with the appropriate knowledge and skills to provide its services safely. It appropriately supports its trainee team members with their learning. Pharmacy team members engage in regular conversations to help manage workload and to minimise risk. They demonstrate enthusiasm for their roles. And they understand how to provide feedback and raise concerns at work.

Principle 3. Premises

The pharmacy is secure and maintained to an appropriate standard. It offers a bright, clean, and professional environment for delivering its services. Team members work hard to manage dispensing services safely in the limited space available to them. People can speak with a pharmacy team member in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. It obtains its medicines from reputable sources. And it stores these medicines safely and securely. The pharmacy team engage people in conversations about their health and wellbeing. And they provide appropriate information when supplying medicines to help people take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has a range of equipment to support its team members in providing its services safely. Pharmacy team members use the equipment in a way which protects people’s confidentiality.