Inspection outcome: Standards met
Last inspection: 02/09/2019
Pharmacy context
This is a busy community pharmacy located in the heart of the market town of Newport, Telford. It dispenses prescriptions and sells a limited range of over-the-counter (OTC) medications and other health and beauty items. The pharmacy provides medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time and it delivers medicines to people who are housebound. Several other NHS services are available including Medicines Use Reviews (MURs), the New Medicines Service (NMS) and emergency hormonal contraception (EHC). The pharmacy also provides a substance misuse service and offers flu vaccinations during the relevant season. It has a Wholesale Dealer’s License (WDL) and is regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It keeps people’s private information safe and maintains the records it needs to by law. Its team members are clear on their roles and responsibilities. They record their mistakes so that they can learn and make improvements. And they raise concerns when necessary to help safeguard the wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy’s team members hold the appropriate qualifications for their roles. They complete regular ongoing learning to help keep their knowledge up to date. And they can raise concerns and provide feedback to improve pharmacy services.
Principle 3. Premises
The pharmacy is appropriately maintained and clean. It has a consultation room to enable it to provide members of the public with an area for private and confidential discussion, but a general lack of space in both the consultation room and dispensary impacts on overall organisation.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible and well managed so that people receive appropriate care. It obtains medicines from reputable sources and carries out some checks to provide assurance that they are suitable for supply. But it could do more to identify people on high-risk medications to make sure that they get all the information they need to take their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely and the team uses equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |