Inspection outcome: Standards met
Last inspection: 06/01/2020
Pharmacy context
This community pharmacy is located in the centre of the market town of Ludlow. Most people who use the pharmacy are from the local area. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines as well as other health and beauty items. The pharmacy provides some medicines in multi-compartment compliance aid packs to help make sure people take them correctly. Most of these packs are assembled at another pharmacy. The pharmacy offers additional services including Medicines Use Reviews (MURs), the Community Pharmacist Consultation Service (CPCS) and blood pressure testing. The pharmacy has a Wholesaler Dealers’ License (WDL) and is regulated by the Medicines and Healthcare products Regulatory Agency (MHRA).
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It maintains the records it needs to by law and keeps people’s private information safe. Pharmacy team members are clear about their roles and follow written procedures to help make sure they work effectively and complete tasks safely. And they understand how to raise concerns to help protect vulnerable people.
Principle 2. Staff
Pharmacy team members work in an open culture. They support one another well and can raise concerns and provide feedback on pharmacy services. Team members hold the appropriate qualifications for their roles and complete some ongoing training to address any gaps in their knowledge.
Principle 3. Premises
The pharmacy is suitably maintained for the provision of healthcare. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions. But the room is not accessible to people with mobility issues. And the dispensary lacks space, which can impact on overall organisation.
Principle 4. Services, including medicines management
The pharmacy’s services are generally accessible and suitably managed so that people receive appropriate care. The pharmacy sources, stores and manages its medicines properly to help make sure that they are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services and team members use equipment in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |